Shipping policy

Thank you for shopping with ARMENTA BRIAN. We are a US-based online retailer specializing in a full range of fashion bag products. Focusing on standardized order processing and secure cross-border logistics services, we strive to ensure every bag order is strictly inspected, carefully packaged and delivered to global customers in perfect condition within a stable shipping cycle.

1. Order Processing Time

All successfully paid and confirmed bag orders will undergo internal review, quality inspection and professional packaging within 1 to 7 business days. Our warehouse does not process orders on weekends and official U.S. public holidays, with all operational work suspended during non-business days.
During peak shopping periods and promotional activities with increased order volume, standard processing schedules may be slightly extended. We will send prompt email notifications to customers once significant order delays occur, allowing buyers to stay informed of the latest order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated based on package weight, size and specific delivery destination. The final shipping cost will be automatically calculated and clearly displayed on the checkout page before payment, with no hidden charges or extra fees.
We provide standard shipping service for all in-stock bag products, with an estimated delivery time of 15 business days after warehouse dispatch. This delivery period is only for reference. Actual package arrival may be affected by logistics carrier efficiency, customs clearance progress, extreme weather, regional logistics restrictions and holiday service adjustments.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-delivery inspections and is officially shipped, you will receive an automated shipment confirmation email containing your exclusive tracking number and logistics provider details.
Tracking information will be synchronized and available for online inquiry within 24 to 48 hours after the package is picked up by the logistics carrier. Short-term data synchronization delays are normal in cross-border logistics. You may contact our customer service team for manual status verification if no tracking updates are available after 48 hours.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and valid shipping addresses, zip codes and contact information during checkout. Please double-check all delivery details before confirming payment to avoid delivery failures caused by information errors.
ARMENTA BRIAN is not responsible for misdelivery, delivery failure or package loss caused by wrong or incomplete shipping information provided by customers. Any packages returned to our warehouse due to address issues will require customers to bear all reshipping fees independently, and the original shipping cost will not be refunded.

5. Lost or Damaged Packages

If your package is lost during cross-border transportation, please submit a parcel loss application to our customer support team within 3 calendar days after the expected delivery date. We will cooperate with formal logistics channels to conduct a comprehensive investigation and provide a targeted solution in a timely manner.
Long-distance transportation may cause extrusion, friction or impact damage to bag products, including surface scratches, deformed structures and loose hardware accessories. If you receive damaged goods, please contact our after-sales team within 24 hours upon delivery. You need to provide clear and original photos of both the outer packaging and damaged product parts as valid evidence for our verification and after-sales processing.

6. Bag Care and Usage Notice

All bags sold in our store are made of leather, canvas, nylon and other high-quality materials, with exclusive professional care instructions attached to each product. We recommend customers use, store and clean the products strictly in accordance with official guidelines to maintain the bags’ appearance and extend their service life.
Product fading, deformation, accessory damage and structural failure caused by improper cleaning, damp storage environment, private modification and artificial misuse do not belong to quality problems. ARMENTA BRIAN will not undertake after-sales warranty and compensation responsibilities for damage caused by non-standard manual use and maintenance.

7. International Shipping and Customs Notice

All international cross-border shipments are subject to the local trade supervision policies of the destination country and may incur import tariffs, customs clearance fees and other related taxable expenses.
All customs-related expenses are borne entirely by the customer. The product price and shipping fee do not include any customs charges. We are not responsible for package detention, forced return and related losses caused by customers’ failure to pay customs fees or violation of local import regulations.

8. Contact Information

If you have any questions or doubts about our shipping rules, logistics progress and delivery services, please feel free to contact our official customer service team through the following channels:
Trade Name: ARMENTA BRIAN
Phone Number: +1 623-782-9032
Email: support@roberttimegear.shop
Physical Address: 8603 Grant St, Bethesda, MD 20817, United States